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Account and login
Registration, email verification, password reset, sessions, invitations, and account access.
Get account helpMeasureTrace support
Help for the app, portal, and company workspace.
Choose the closest topic or contact the MeasureTrace team. Never send a password, login token, private customer photo, or complete project backup through a support message.
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Synchronization
Pending changes, conflicts, offline authorization, photo transfer, and another device not showing current work.
Get synchronization help▦
Photos and reports
Camera capture, gallery import, missing images, annotations, JPEG or PDF sharing, and local storage.
Get photo help☷
People and projects
Members, roles, project assignments, removed access, company ownership, and subcontractor visibility.
Get portal help$
Plans and billing
Plan status, company limits, renewals, cancellations, storage, and paid synchronization access.
Ask about a plan✓
Privacy and deletion
Access, correction, export, personal account deletion, membership removal, and company closure.
Open privacy requestsFaster troubleshooting
Include safe details that help reproduce the issue.
- Android app or browser version and device type
- The page or action where the problem occurred
- The exact error message or synchronization status
- Whether the device was online or offline
- A request ID if the error screen displayed one
Security-sensitive issue?
Report suspected account compromise promptly so sessions and company access can be reviewed. Do not send credentials, cookies, raw database content, or private file-system paths.
Report a security concern